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A Note To Our Customers

Like many of you, Cedar Valley Bank & Trust is closely monitoring the status of the COVID-19. We’re committed to keeping you safe and informed while continuing to serve your banking needs.

As a precaution, we’re restricting lobby access to appointment only. We’ll continue to provide you with the highest level of service through our drive-up facilities, and answer your phone calls and emails in a timely manner.

We’re here for you! 

Here’s a list of ways you can do your banking while minimizing your exposure:

Bank anytime, anywhere with Online Banking

Avoid Coronavirus Scams

  • Don’t click on links from sources you don’t know. 
  • Ignore online offers for vaccinations.
  • Do your homework when it comes to donations.

Keeping You Safe 

The health and well-being of our customers, employees and communities are our top priority! Here’s what we’re doing to keep you safe:

  • We’re actively reviewing coronavirus advisories from state health departments and the CDC, as well as the impact on financial markets.
  • Cedar Valley Bank & Trust staff meet daily to share information and review additional precautionary measures. 
  • Our teams are working diligently to ensure uninterrupted service for our customers. 
  • We have implemented all preventative practices to protect our customers and employees.
    • We have increased cleaning protocols.
    • Hand sanitizer is available at all teller windows, work stations and offices.
    • Team members have been instructed not to come to work if they experience a fever or coronavirus symptoms.
    • Work-related travel and in-person meetings have been restricted.

The status of the coronavirus is constantly evolving. We will remain vigilant, continue to monitor the situation and keep you informed. In the meantime, please let us know if there’s anything we can do to assist you or your family with your financial needs.

Thank you for your continued business. 

 

 

 

 

Keeping your account safe and secure is our highest priority. We partner with SHAZAM, our debit card processor, to implement a fraud management solution powered by FICO® Falcon® to help protect your debit card against fraudulent activity.

We provide Text Fraud Alerts as part of our debit card protection program. You’ll receive text alerts when suspicious activity is detected on your SHAZAMCheck debit card. If you receive a “fraud alert,” reply Yes or No to confirm or deny the activity. If you reply No (the activity is fraudulent), you’ll quickly receive a follow up text to let you know that a SHAZAM fraud specialist will call you soon to help protect your account. We’ll also automatically block your debit card to prevent any additional fraudulent activity.

If you reply Yes (the activity was legitimate), you can continue to use your debit card as normal. If you don’t reply to the text, or your phone number is not a mobile number, we’ll attempt to reach you via automated voice call.

Text message alerts from: 72718

Automated phone calls from: 855-219-5399

Make sure to save these numbers to your contacts so you don’t miss any alerts. This added protection to your debit card is automatic and text message alerts are free. To ensure we can reach you promptly if fraudulent activity is suspected, we’ll need to have your current contact information on file including phone number(s) and address. Please contact us if you have any changes in this information. We’ll keep your information completely confidential.

If you have any questions, or ever see a suspicious transaction on your debit card, please call either our La Porte City or Vinton office. Always use caution when providing your debit card information and contact us immediately if you suspect your debit card has been stolen or compromised.

Thank you!